Question 1

How fast do rugs ship?

Accepted Answer

We hand-make every rug in our LA studio. In-stock items ship within 2–5 business days. Custom rugs take 4–6 weeks.

Question 2

Can I cancel my order?

Accepted Answer

Yes — within 24 hours of ordering. After that the rug enters production and the deposit is non-refundable.

Question 3

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide via DHL Express. International tax & duty paid at delivery.

Question 4

What can I get tufted?

Accepted Answer

Almost anything — your logo, a brand mark, an illustration, a meme. We don't tuft hate symbols, copyrighted character art for resale, or anything we wouldn't put on our own walls.

Question 5

How much do customs cost?

Accepted Answer

From $220 (3×4 ft simple logo) up to $2,500+ (8×10 ft photoreal). Use the calculator on the Custom Rugs page for an instant quote.

Question 6

How long does a custom take?

Accepted Answer

4–6 weeks from approval. We send progress photos at 25%, 50%, 75%, and 100%.

Question 7

What are RUGSOFLA rugs made of?

Accepted Answer

100% New Zealand wool tufted into monk's cloth, glued with primary latex, and backed with cotton + non-slip felt. Every rug is signed.

Question 8

How do I clean my rug?

Accepted Answer

Spot clean only. Vacuum on a low setting (no beater bar). Don't put it in the wash, don't steam clean, don't shampoo.

Question 9

Will it shed?

Accepted Answer

Wool sheds for the first ~2 weeks of use, then settles. This is normal and stops fully after break-in.

Question 10

What's your return policy?

Accepted Answer

30 days, free. The rug needs to be unused and in original packaging. Custom rugs are final sale unless we made an error.

Question 11

My rug arrived damaged. Now what?

Accepted Answer

Email support@rugsofla.com with photos within 7 days and we'll replace or refund — no friction.

questions, answered

Ordering

Custom Rugs

Materials & Care

Returns